Please note that these are additional options extended for a fixed period to our clients and in no way removes any protections or options available in our original arrangements. These terms do not apply to private group tours.
Due to the ever changing situation surrounding travel and COVID-19 we have implemented the following policy. For tours booked through June 30th, 2020, you have the option to cancel for future travel credit at any point up to 15 days prior to your departure day.
The future travel credit issued will be for the entire dollar amount (or equivalent alternative currency) paid. If you select a new tour with a cost that exceeds your travel credit, you will be responsible for paying the difference. Alternatively, if you select a new tour with a cost that is lower than your travel credit, we will issue you a check payment refund for the difference.
Final payments are still due on the set due date, unless you chose to use the travel with confidence policy and we issue you a travel credit prior to your final payment due date.
For tours set to depart after June 30th, 2020- we are waiving the $50 per person change fee if you would like to change to a different tour at this point, up to 60 days prior to your departure date. All funds paid up to the point of change will become a travel credit for use on a future tour (including deposit or other payments).
If we have purchased insurance for you, your travel credit must be used within one year of your original travel dates in order for your insurance to be valid (I.E. if you were set to depart on March 21, 2020, you must depart by March 21, 2021). If you choose to travel after the 1 year mark, you will be responsible for purchasing new insurance or traveling without insurance.
All travel credits must be used by the end of 2021 (December 31, 2021).
This temporary policy is set to expire June 30th, 2020, at which time we will readdress our policies.